Family Counseling of Columbus adheres to the most stringent ethical and legal mandates, as well as “Best Practice” guidelines for providing the most effective client-centered counseling service. In addition to our commitment of providing the best possible counseling service, we also make the following commitments to our clients:
Confidentiality and Privacy – as a client of Family Counseling of Columbus, you can count on the fact that your privacy and confidentiality are valued and protected. We take every step possible to ensure that your private information is protected, and that your confidentiality is one of our top priorities. Only under limited circumstances can information about you or your counseling be shared; for example if you give permission for information to be shared with someone, or legal requirements dictate that information is to be shared (for example, in the case of child abuse, or a known threat to someone). For further information about your rights to confidentiality, and the specific limitations to those rights, please see the documents titled “Informed Consent” and “Your Rights as a Client of This Agency.”
Client Rights and Protections – As an accredited counseling program, Family Counseling of Columbus has numerous policies and procedures in place to ensure that your rights are protected, and that you are able to have any concerns taken care of promptly and professionally. Our documents “Your Rights as a Client of This Agency,” “Additional Client Information” and the “Client Grievance Report” form can provide you with additional information.
Client Centered Counseling – Our treatment approach and philosophy at Family Counseling of Columbus is based on the belief that you – the client – should be in charge of the process, and that you will ultimately know what’s best for you. You and your counselor will work together as a team to make sure that you, your goals, and your wishes are at the center of the process, guiding your treatment. Client centered counseling approaches are built on this treatment philosophy, and mean that you guide the process – our counselors listen to you and base their approach and treatment planning on your goals and what works best for you. Along with this philosophy, we utilize evidence-based strategies and approaches, and follow “Best Practice” guidelines. This means that you can count on our counselors to know what the leading research and experts in the counseling fields recommend in terms of what works, and make those recommendations to you. As a result, over 95% of our counseling clients report that they feel an improved sense of hope, relief, and ability to cope or problem solve…after just their first session!
Customer Service – At Family Counseling of Columbus we believe that excellent customer service should be the first service we provide as we help individuals, couples, and families find the solutions they are looking for. 98% of our customers tell us that they would rate their customer service experience with us as being “excellent”, and would refer their families and friends to us. From the smile you hear on the telephone, to the smile you see at the customer window, to the responsive and respectful attitudes of our staff….we aim to please!
